Tel: 01206 579631 
Email: info@physioreallyhelps.com 

PRIVACY POLICY 

 
Updated 14 March 2019 PRIVACY POLICY 
Colchester Physiotherapy & Sports Injury Clinic Craig Fowlie and Associates Ltd 
North Colchester Business Centre 
340 The Crescent 
Colchester CO4 9AD 
e-mail: info@physioreallyhelps.com 
 
Colchester Physiotherapy & Sports Injury Clinic Craig Fowlie & Associates is committed to protecting your personal information and this privacy policy relates to our use of your personal information collected from you either in person, via our online booking system or information you give us by letter, e-mail, website, social media, SMS or over the telephone. 
 
‘Personal information’ means any information that is capable of identifying you. ‘We’ means Colchester Physiotherapy & Sports Injury Clinic Craig Fowlie & Associates Ltd. 
 
We collect and process data because we have a legal obligation to do so and it is adequate, relevant and limited to what is necessary. 
 
What information we collect and when  
We collect and process information when you telephone the clinic to make an enquiry or appointment, when you email us, when you access our online booking system via our website or if you visit the clinic in person. 
 
At the point of enquiry or booking we may ask you for; Your name your date of birth your address your telephone number, either landline or mobile or both your e-mail address. 
 
At your appointment 
At your appointment at the clinic, we will ask for information regarding your general health, your previous health and information regarding the condition you are seeing advice about. We will also ask for information regarding any activities you undertake, your employment and any medication you take. We will also record the findings of a physical examination.  
 
How we use this information  
We use electronic records that are hosted by a third party (BlueZinc IT Ltd) All information is kept electronically in a file that directly relates to your episode of care. 
 
We use this information;  
1. To provide a legal record of any treatment or advice we provide  
2. To ensure continuity of care  
3. To contact you in regard to your ongoing treatment including sending exercises by e-mail.  
4. To contact you if new information or treatments become available that may be of benefit to you.  
5. We may pass information with your permission to other medical professionals who may be involved in your care; this may include GPs, consultants, occupational health departments or other Health and Care Professions. 
6. We may use your information for quality feedback purposes.  
7. We may use your information for audit purposes. 
 
We take all reasonable steps to ensure that our information is kept up to date and rectified if necessary. It is also your responsibility to inform us if any personal information changes. In some circumstances we may pass on your information to a 3rd party in order to ensure your treatment is uninterrupted.  
 
How long do we keep personal information 
We have a legal obligation to retain records for 8 years after the conclusion of treatment. If the record relates to a child or young person, the records must be kept until the patient’s 25th birthday or 8 years after death. We may retain electronic records indefinitely for use if you return for another episode of care and for analytical purposes. 
 
How do we protect your information  
We take organisational and technical security measures to protect the information against unauthorised disclosure or unlawful processing. Our website contains links to external sites, these sites have their own privacy policies and we are not responsible for their content. You should check their privacy policy prior to submitting any personal information. 
 
Your rights  
You are entitled to a copy of the personal information we hold about you and to have any discrepancies rectified. You can do this by written request to the address at the top of this policy. 
 
Disclosure of your information  
We may pass information with your permission to other medical professionals who may be involved in your care; this may include GPs, consultants, occupational health departments or other Health and Care Professions. This information may be passed on in the form of a written letter which is given to you - if this is the case, the letter becomes your responsibility and the protection of its contents is your responsibility. If the information is passed electronically by email, it will be password protected and we will take all reasonable precautions to transmit the information securely. 
 
Changes to our privacy policy  
All changes will be notified on our website 
Our site uses cookies. For more information, see our cookie policy. Accept cookies and close
Reject cookies Manage settings